SEEBURGER AG is a leading provider of global business integration solutions. Launched in 1986 in Germany, the company today serves more than 7,800 customers in 50 countries through its flagship Business Integration Sever (BIS) and related products and services. Now we aspire to continue writing our success story in Bulgaria. Therefore we are looking for motivated and highly skilled individuals to join our new Customer Service & Support Center in Sofia.
Responsibilities
As a customer care professional you will be a troubleshooter, providing help to our international customers in French. Your tasks will comprise one or more of the following:
- Solve customer issues in regards to our software
- Servicing incoming customer tickets, e-mails and telephone inquiries
related to SEEBURGER’s products - Understanding and delivering service as required by predetermined service levels
- Guide customers in the use of software applications
- Operating hosted systems and applications under MS Windows and Linux
- Maintenance ot the Support Inftastructure
- Ensuring the performance availablity of systems and platforms as a part of an ITIL coplaitn operation
- Central monitoring of systems, applications and performance
- Systemstatus reporting
You will be competent in most the following:
- Knowledge in common operating systems, databases (e.g. MS SQL and Oracle) and protocols (e.g. TCP/IP, http(s) and ftp)
- Experience with ERP or EAI-solutions
- Fluent French language is essential
- Good written and spoken English langugage
The following additional skills will be an advantage:
- University degree in Computer Science, Information Systems or equivalent experience
- Experience with programming language
- English language skills
We also expect:
- Excellent customer's service ethics
- Willingness for shift work
- Analytical thinking
- Ability to drive given tasks to completion
Interested?
Please send a CV and short motivation letter in English to:
jobs(at)bg.seeburger.com (with Subject "FSS")
